Refund & Cancellation Policy

Orders may be cancelled within 2 hours of purchase by emailing us at support@teuralink.com, provided production has not commenced.

Once personalization or printing has begun, cancellation requests cannot be accepted.

Refunds may be approved only if:

• Incorrect product received
• Product damaged during transit
• Order cannot be fulfilled by Teuralink

The following are non-refundable:

• Personalized certificates
• Customized gift packages
• Products damaged due to customer misuse

Please report damaged deliveries within 48 hours of receipt by emailing support@teuralink.com.

Include:

• Order Number
• Photos of packaging
• Photos of the product

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.